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Management Structures for Sustainability

The Group Executive Board maintains the role of Steering Committee for Kuoni’s Corporate Responsibility (CR) strategy and activites. The CR department is the internal coordination and control centre for the concrete implementation of Kuoni’s CR principles in the company’s day-to-day business. It is also the contact point for internal and external stakeholders.

Over the past few years, Kuoni has forged and consolidated its Corporate Responsibility network. By establishing a “virtual CR team” Kuoni has taken another step in the integration of CR into all of its activities. This network consists of 12 people from various operational and functional areas, ensuring that sustainability issues are embedded into business processes and that regional priorities are identified.

The CR strategy is further embedded into business processes by means of specific training and workshops. The CR department has, for example, held workshops for Kuoni Destination Management, and uses a platform on the Kuoni Intranet to inform all employees about the latest projects and initiatives, as well as organised annual group-wide “CR Days”.

The Group Structure, which shows the location of the CR department therein, can be found here.

Leveraging sustainability through Procurement & Production

Since early 2010, Kuoni’s centralised Procurement and Production (P&P) Unit of the Outbound Europe division is the interface between the various market regions and the suppliers at the destinations. All members of the P&P Unit, known as Destination Insiders, regularly participate in internal workshops and trainings on sustainable travel. The trainings introduce new CR requirements to the Destination Insiders. For example, participants are trained on the Kuoni Supplier Code of Conduct with the aim of effectively integrating it into all contracts with hotel partners. In order to further develop CR requirements for the P&P Unit, a working group consisting of CR and P&P specialists collaborates to conceptualise new ideas and procedures.

This approach of leveraging sustainability through internal procurement and production units will be expanded to the other two Kuoni divisions in the near future.