Keeping Vigil

The Supplier Code of Conduct

Kuoni has defined its minimal requirements towards its suppliers in the Kuoni Supplier Code of Conduct, a policy document which requires our suppliers to adhere to human and  labour rights, compliance with local law and environmental standards, non-discrimination, anti-corruption, work place safety and hygiene and child protection.

Kuoni suppliers agree to report on their compliance and progress and allow their properties to be inspected by Kuoni upon request. In case of a breach of the terms and conditions of the Supplier Code of Conduct Kuoni is entitled to terminate any contract and cooperation with the supplier with immediate effect and reserves the right to take any further legal action at its discretion. 
By 2011, the Supplier Code of Conduct was implemented in over 90% of hotel contracts of Kuoni’s Outbound Europe division. The scope of Kuoni’s supply chain management is continuously expanded towards including the whole Kuoni group. By the end of 2012, all new contracts under Global Travel Services division also included the Supplier Code of Conduct.
Find more information on performance and goals

The Monitoring Process

Kuoni monitors the sustainability performance of its most important hotel partners biennially through an on-site check. These hotels cover 35% of Kuoni’s leisure travel guests out of Europe. Kuoni aligns its monitoring process of core hotel partners with the internationally recognised system for sustainable tourism management, called Travelife and shares data with other tour operators across Europe. Hotels are invited to conduct an online self-assessment which gives them an initial benchmark of their sustainability performance.

In a second step, an auditor trained by Travelife or another recognised sustainability scheme carries out an audit to assess the social and environmental performance of the hotel. Kuoni encourages hotels to become Travelife members and, with the help of the system, to improve their sustainability level. Hotels demonstrating excellent sustainability performance are certified and their performance communicated to customers. Read more about the Travelife awards under sustainable products.