Global Travel Services Division
This division covers the business operations of Group Travel and FIT (Fully Independent Travellers). These areas were greatly enlarged by the acquisition of Gullivers Travel Associates (GTA) in May 2011.
The Global Travel Services Division (GTS) business model is based on B2B relationships with various business partners with the two core brands GTA and Kuoni Group Travel Experts. GTS offers a comprehensive worldwide portfolio of travel services to these partners. They all centre on specialist databases that provide online access to more than hotels, regular transfer services, city tours, excursions, tickets, tour guide services and restaurants in 190 countries. 57 million price queries were made daily on average in 2012 on GTA's online databases.
The business partners – typically travel agencies, well-known internet travel portals and tour operators – can find and book these products directly online for their customers. Thanks to the worldwide online networking of these services and the division’s modern technology, thousands of bookings can be processed electronically and efficiently every day.
GTS also focuses on creating individual, tailor-made group travel for tour operators and travel agents under the brand Kuoni Group Travel Experts. The tour operators buy in these group arrangements and then offer them to their own customers in local source markets, e.g. Japan. Actually implementing these travel arrangements in the target destinations, e.g. Europe, is another of the GTS Division’s core competencies, and one in which it has decades of experience. GTS works with companies, organisations and institutions to create programmes for congresses, conferences and trade fairs, as well as leisure and fun events, and travel packages that are used as part of a bonus/incentive scheme (MICE). These programmes are arranged and run locally by GTS in Europe. MICE operations in the USA and the Middle East are part of Destination Management Specialists.