Compare with the Best
On the importance of employee surveys
“Unlike industries with large numbers of factories, patents, machines, stock, we have very few of those things – we have people, and two thirds of our operational costs is based on people. We think that we manage well, we think that we communicate and lead well, but how do we know, and how do we compare with the best?”
Peter Rothwell, CEO Kuoni Group
Kuoni brands and companies enjoy a good reputation in consumer markets, we win travel and design awards and score well in graduate rankings. So how about perception within Kuoni? Employee surveys give answers to that question.
Kuoni encourages employees to share their opinions and give us the opportunity to improve the way we manage the business. The 2012 global survey results show a great appreciation of corporate responsibility and of work environments throughout Kuoni companies. Employees enjoy their daily work tasks and feel supported by their managers. Most of all, however, employees value their peers as respectful partners.
The results of our regular employee surveys also helped identify potential for improvement and give direction for measures to increase employee engagement. In 2011 we have introduced new global standards for employee transfers to improve international mobility within Kuoni. A global internal job platform was introduced in 2012. Manager programs and trainings to improve employee recognition have been successfully implemented. Survey results serve to improve our employee services and work environments both on global and local scales. To us our “Empower” surveys are as much a communication channel between employees on all levels as they are a compass helping people managers to stay on course.