Lead by Example

More than any other service industry, travel business is a people’s business. Managing people therefore means managing a core asset of Kuoni. The company’s integrated people and business strategy lays the grounds for economic success.  

Kuoni managers are expected to meet the highest expectations in terms of strategic and operative leadership and to leverage manpower for success. They are expected to lead by example and by objectives and to support and motivate employees.

To meet this target Kuoni trains managers on guiding principles to support them in leading and developing their teams. Amongst these are a competency based skill management and the setting and monitoring of clear and achievable targets on all levels. Managers are expected to involve their teams in workflow processes by ensuring the transfer of information and knowhow.

We understand managing people as setting up a strategic and operative framework for our employees to explore and develop their talents in a self-determined way. Employees thus come to consider themselves as valued contributors, highly motivated to support strategic development by operative excellence.

By anchoring a leadership culture based on participation and high performance, Kuoni achieves its ambitious business goals while ensuring employee satisfaction and motivation on all levels.